The maths nobody does
To have what FREEL delivers, you would need 7 people on your payroll.
Round-the-clock answering, a managed calendar, digital presence and referrals. Each one looks small on its own. Added up, they become a structure no practice ever builds. Here is the calculation, in the open.
One day of continuous coverage · 6-hour shifts per agent (Brazilian rule NR-17, Annex II)
06—12
Agent 1
12—18
Agent 2
18—00
Agent 3
00—06
Agent 4 · night premium
4 shifts cover one day ·
+2 people for weekends, holidays, vacation and sick days ·
= 6 agents
Payroll for 7 people · Brazilian presumed-profit regime · monthly figures
SalariesR$ 17.936
Taxes and social charges — INSS, RAT, third parties, FGTSR$ 7.669
Accruals — 13th salary, vacation, 40% severanceR$ 4.150
Benefits — transport, meals, health coverR$ 7.072
Facilities and staff replacementR$ 2.400
You are not going to hire 7 people. Nobody is.
In practice, what gets hired is one receptionist during business hours — and the practice stays uncovered at night, on weekends, on holidays, at lunchtime and while she is on leave.
FREEL has already hired the 7, and splits them across hundreds of professionals. It is the only way a small practice gets this structure without carrying it alone.
What actually gets hired
R$ 4.690 /month
- 1 receptionist, 44 hours a week
- No nights, weekends or holidays
- No digital presence, no portfolio
- Nobody covering her vacation or sick days
Calculated on a base salary of R$ 2,200 for front-desk work and market averages for the other roles, under the Brazilian presumed-profit regime, with benefits. Charges and accruals follow current legislation. The 6-hour shift for call-handling follows rule NR-17, Annex II. Figures vary by region and tax regime.